COVID-19 – Business Operation Update

To the Woodland Mills community:

During these challenging times, Woodland Mills has decided to limit our operations to help protect our employees, family and customers in response to the spread of COVID-19.

As a precautionary measure, our staff will be working remotely beginning Tuesday, March 17.

You can still place your order online or over the phone with confidence. Our sales team is available Monday-Friday between 8:30 AM – 5:00 PM Eastern Standard Time. We are currently experiencing a high volume of calls. If you are ready to order, we encourage you to use our online checkout to complete your purchase. We will review and process all orders as quickly as possible. Please allow up to 1-3 business days to process an order. 

Our USA/Canada inventory and supply chain network remain strong. Most in-stock orders will leave the warehouse in 3-5 business days. If an item is out of stock, you can add your name to the customer waitlist. We will notify you when the requested inventory is expected to arrive. Please ensure there are no seasonal road restrictions or government-mandated restrictions on deliveries to your area when ordering. 

Please allow up to 2 weeks for delivery of in-stock machines from the time of order. Here is what to expect:

  1. We will review and process your order. We may reach out for additional information if required.
  2. Once your order is processed, you’ll receive an email confirmation containing your invoice and warranty documentation.
  3. You’ll receive a separate email with your shipping tracking number a few days later after it has left our warehouse.
  4. Our delivery partner will contact you to confirm a delivery date & time when they are ready to deliver your order.

Our showroom in Port Perry, Ontario is temporarily closed to the public as a COVID-19 precaution. All curb-side order pick-ups must be paid for online or by phone. Curb-side pick-up requires an appointment that will be scheduled at the time of order.

Please contact 1-855-476-6455 for updated information, sales and technical support. Our phone support hours of operation are (Mon-Fri) 8:30 AM – 5:00 PM Eastern Standard Time. We apologize for any delay in contacting the sales or technical support teams.

Thank you for your patience & understanding.

Woodland Mills Team